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If I downgrade or disconnect my Optik TV services, how will it impact my Netflix subscription?
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If Optik TV is not available at your new address, you’ll receive an email from Netflix to update your payment method. No, as long as your Optik TV service continues at your new address. If I move, does this impact my Netflix subscription? You can manage your Netflix account plan via My Telus or by contacting us. However, Netflix Basic is not included as part of Optik TV packages.Ĭan I change from Netflix Premium to Netflix Standard, or vice versa? Yes. Yes, you can choose Netflix Standard with your Optik TV package if you prefer. Once you have a Netflix account set up, you can sign in and access Netflix through Optik TV.Ĭan I choose a different Netflix subscription plan instead of Netflix Premium as part of my Optik TV package? You can enroll and manage your subscription (billing) directly with Netflix. Once you do, you can change your payment preferences with Netflix directly.Ĭan I take Netflix “à la carte” on top of an Optik TV package and be billed by TELUS? If you want to be billed directly for Netflix, remove Netflix from your Optik TV package. What if I want Netflix to be billed directly to me (through Netflix, not TELUS)? Can I get a partial refund?Īs TELUS pro-rates billing for the remaining days in the month, any overlapping bill inquiries can be directed to Netflix via their Help Center. For any Netflix account inquiries, please see the Netflix Help Center.īilling for my Optik TV package and Netflix subscription overlaps. The cause of the double billing was due to signing-up for Netflix as part of your Optik TV package without completing the activation steps, as your Netflix payment method was not linked to TELUS yet. I was billed twice by both Netflix and TELUS for my subscription. This is outlined in our Customer Service Agreement and Terms and Conditions for Optik TV.įor more information about what information is collected and shared by TELUS, please review The TELUS Privacy Commitment.Īs part of the new Optik TV package, TELUS offers Third-Party Billing for subscription services like Netflix. This will only be used for provisioning and setup of your Netflix account. If you add Netflix as part of your Optik TV package, your email will be sent to Netflix in order to set up your Netflix account and ease account setup. Why was my email address provided to Netflix? You’ll be prompted to confirm your email address when you activate, and if it’s incorrect you can sign in with your current Netflix account email. The email address for my TELUS account is different from the one for my Netflix account. Learn more about data consumption with Netflix. This does not change if you have Netflix as part of your package or not. Now that Netflix is included in my Optik TV package, will Netflix still use my internet bandwidth? Yes, but you will be responsible for billing directly with Netflix using a payment method of your choice. If I don’t have Netflix as part of my Optik TV package, can I still use Netflix with Optik TV? Activating Netflix with Optik TV does not impact your ability to watch Netflix on your laptop, phone, or any other streaming device. Will my Netflix still work on other devices if I have it as part of my Optik TV package? No changes will be made to your My List, your Profiles, or other preferences. If I’m an existing Netflix subscriber, does anything change with my Netflix account once I activate with Optik TV (My List, Preferences, etc)? Alternatively, you can activate through the Netflix App on your Optik TV 4K digital box. After signing in to your My TELUS account, scroll down to the Premium Content section and select Link my Netflix account, and you’ll be directed to Netflix to activate your account with Optik TV. When you add Netflix to your Optik TV package, you’ll be sent an email with activation instructions. I already have a Netflix account, can I connect it to my Optik TV package? You’ll be able to use this account to access Netflix on other devices.
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Once you add Netflix to your Optik TV package, you’ll be sent an email with instructions on how to create an account and activate it with Optik TV.